Swing by booth #1134 to explore our full suite of AWS integrations. Catch live product demos, lightning talks, Q&As, and deep dives into our latest releases—including the newest in PagerDuty AI.
Schedule a meeting at our booth or set up a one-on-one session to see how PagerDuty can support your organization.
| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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| 10:00am - 10:55am |
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See how AI-powered automation is revolutionizing digital operations. AI agents now work across the entire lifecycle, reducing toil by adjusting schedules, diagnosing issues, scribing incidents, executing remediation, and standardizing responses, freeing teams for higher-value work. Discover how organizations apply agentic AI to three types of operational work: well-understood, partially understood, and novel or major events. Learn how to evaluate which tasks are best for agents, where GenAI adds value, and what still demands human expertise so your teams can innovate faster, operate smarter, and continuously improve.
Nora Jones
Vice President of Product Development
PagerDuty
Tom Leaman
VP Site Reliability Engineering
Warner Bros. Discovery
Discover how NVIDIA, TELUS and Okta are harnessing AI to redefine digital operations and reimagine incident management in the AI era. As enterprises embed AI to drive efficiency, innovation, and competitive advantage, the challenge becomes scaling it at the speed of change. With fewer humans in the loop, resilience strategies must adapt. Learn how incident management is evolving to rapidly detect, diagnose, and resolve issues within AI systems—preventing cascading failures across critical infrastructure and safeguarding customer experience and business continuity. See what it takes to thrive in a world where AI is both the engine and the environment of modern operations.
Rukmini Reddy
SVP Engineering
PagerDuty
Rama Akkiraju
VP AI & Automation
NVIDIA
Stephen Lee
Head of Data Engineering & Metadata Management
TELUS
Dennis Henry
Software Architect
Okta
Wednesday, December 3, 2025 | 6:00pm – 9:00pm
The Venetian, Level 4, Pool deck
Mingle with executive leaders and industry peers while we discuss the latest trends, practices, and approaches for employing AI and automation across critical operations and infrastructure.
| 5:00pm - 5:15pm |
Fixing Alerts to Alleviate Alert FatigueYou have so many alerts. Some are helpful. Maybe some aren't so helpful. We'll give you some strategies for improving your alert landscape.  Mandi Walls |
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| 10:45am - 11:00am |
PagerDuty on PagerDuty Concert Series: How we use PagerDuty best practices for major incidentsMajor incidents can be short or long. We'll share how we manage them in this PagerDuty song.  Virginia Lee  Sarah Ryan |
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| 11:30am - 11:45 am |
Smarter Incident Response with Logz.io and PagerDuty David Lotan Bolotnikoff  Jacky Leybman |
| 2:00pm - 2:15 pm |
AI-First Incident Management in Slack Kaninie Knight Jacky Leybman |
| 2:45pm - 3:00pm |
Glean & PagerDuty: AI-Powered Incident Response for AWS teamsCloud-native teams on AWS run hundreds of services across EKS, Lambda, ECS, RDS, and more. Signal volume is exploding but incidents still require human judgment and cross-tool context. Today, teams working with AWS can leverage AI integrations between PagerDuty and Glean to not only identify incidents, but to reveal the impact of incidents, collect all the context around an incident and similar incidents to pinpoint root cause, and to quickly identify what to do next.  Joel Mckelvey |
| 3:30pm - 3:45pm |
AI Agents & Automation in Incident ManagementDiscover how AI agents and intelligent automation are revolutionizing the incident management lifecycle  Kenza Mandri |
| 4:15pm - 4:30pm |
How PagerDuty + AIOps Drives MTTR Down and Trust UpHear how PagerDuty + AIOps converts observability signals into service outcomes: faster triage, automated runbooks, and measurable MTTR cuts that boost reliability and customer trust.  Joseph Masi |
| 10:45am - 11:00am |
PagerDuty on PagerDuty Concert Series: How we use PagerDuty to manage alert noiseAnnoying alerts become annoying no more. We'll share how we manage them with tools at our product's core. Virginia Lee Sarah Ryan |
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| 1:00pm - 1:15pm |
Building Resilient Digital Operations with AWS and PagerDutyAWS's Ashu Mishra (WW Head Resilience GTM) joins PagerDuty's Heath Newburn (Field CTO) to explore how enterprises can strengthen operational resilience in an always-on world.  Ashu Mishra  Heath Newburn |
| 1:45pm - 2:00pm |
Noise Reduction with Event IntelligenceSee how AI-driven deduplication, correlation, and change awareness cut alert floods to speed triage Kenza Mandri |
| 2:30pm - 2:45pm |
Top 10 new features in PagerDutyThere's so much new stuff! We'll take a look at 10 things we think you'll love.  Mandi Walls |
| 5:00pm - 5:15pm |
Help a Machine Out: Better Alerts for Better AIOps PerformanceAI models are garbage-in, garbage-out. When that garbage is your alerts, you lose a powerful advantage from AIOps. Let's fix that, and get your team in a more efficient place. Mandi Walls |
| 10:45am - 11:15am |
From Alert to Action: AWS + PagerDuty Agentic OpsHear how AWS and PagerDuty are transforming incident management with agentic & generative AI. Learn how agents within AWS Quick Suite and PagerDuty work together to detect, diagnose, and resolve incidents with less toil and swivel chair. This session explores how AI collaboration is reshaping resilience across cloud environments.  Vishnu Elangovan Jacky Leybman |
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| 11:30am - 11:45am |
Post‑Incident ReviewsPost‑Incident Reviews That Drive Learning Learn best practices for effective PIRs: clear timelines, contributing factors, actionable and owned follow‑ups, and disciplined follow‑through Kenza Mandri |
| 12:15pm - 12:30 pm |
PagerDuty on PagerDuty Concert Series: How PagerDuty has evolved to become our Operational Best FriendFrom "wake me up when sh*t breaks" to "AI-First Operations Cloud", our use of PagerDuty has changed, and we couldn't be more proud. Virginia Lee Sarah Ryan |
