Agenda Hands-on Labs Speakers FAQ Register Now Location Sponsors

London

February 25, 2025 • 12:30pm
22 Bishopsgate, London EC2N 4BQ

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PagerDuty on Tour 
London



PagerDuty on Tour
London

88% of IT leaders expect a global IT outage within the next year.
As we navigate an increasingly complex digital landscape, the message is clear: preparation is key.

Join us at PagerDuty on Tour to hear insights and real-world examples on AI-powered digital operations and best in class incident management automation. Mitigate the business risk of the next major outage and unlock productivity that accelerates innovation.


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Speakers

Elizabeth Nguli
Elizabeth Nguli

Head of Global Cloud Engineering

Jeff Hausman
Jeff Hausman

Chief Product Development Officer

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Andrew White
Andrew White

Director of Payment Operations

Rukmini Reddy
Rukmini Reddy

Senior Vice President of Engineering

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Eduardo Crespo
Eduardo Crespo

VP EMEA

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Laura Morgan
Laura Morgan

Reliability Area Tech Lead

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Andy Slater

Platform Enablement Lead - Observability & AI Ops

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Julia Weimer

Solutions Engineering Leader

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Nora Jones

Senior Director, Product Management

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Agenda

Registration and Breakfast

9:30 AM - 10:00 AM

10:00 AM - 12:30 PM

Lab I: Incident Management Transformation
Lab II: Automation Standardisation and CoE
Lab III: Masterclass - Implementation and Operational Maturity
Training I: PagerDuty 101 - Fast Track to Foundational Certification Workshop
Please scroll down to find more details about each lab or training. Availability is on a first-come, first-served basis.
Networking Lunch and Women in Tech Lunch

12:30 PM - 13:30 PM

13:30 PM - 15:00 PM

13:30 - 13:40  Welcome Keynote - Eduardo Crespo, VP of EMEA at PagerDuty

13:40 - 14:10  Keynote: Operational Excellence in the Age of AI and Automation - Jeff Hausman, Chief Product Development Officer at PagerDuty

14:10 - 14:35  Fireside Chat: AI-powered Digital Operational Resilience - Andrew White, Director of Payment Operations at Checkout.com and Nora Jones, Sr Director, Head of Product Strategy and Growth at PagerDuty

14:35 - 15:00  Panel: Mitigating Risk of Outages and Digital Disruption -  Laura Morgan, Reliability Tech Lead at Spotify and Julia Weimer, Solutions Engineering Leader at Wiz

15:00 PM - 15:30 PM

Take a moment to relax and network with fellow attendees while enjoying a selection of sweet delights.

15:30 PM - 17:00 PM

15:30 - 16:00  Panel: Incident Management Transformation - Elizabeth Nguli, Head of Global Cloud Engineering at Vodafone and Rukmini Reddy, SVP of Engineering at PagerDuty  

16:00 - 16:30  Fireside Chat: Orchestrating Self-Service Ownership with Automation - Andy Slater Platform Lead, Observability & AI Ops at Specsavers and Martin Van Son, Automation Lead at PagerDuty

16:30 - 16:45  Customer Awards - join us in celebrating outstanding achievements in Operational Excellence & Innovation!
16:45 - 17:00  Final Remarks - Eduardo Crespo, VP of EMEA at PagerDuty


Agenda and speakers subject to change.
Networking Reception

17:00 PM - 19:00 PM

Women in Tech Lunch 

12:30 - 13:30 PM


Join us for an inspiring lunch to celebrate and empower females in tech. Teams made up of unique, differentiated perspectives are better at solving the most important problems of our day; crucial for organisations being prepared for the next big outage.

Co-hosted with our charity partner, Tech She Can, this lunch brings together visionaries in technology to share insights and explore the cutting-edge advancements in AI that are revolutionising our industry. 

You can opt in to this lunch on the conference registration form below. 

Find out more

Hands-on Labs

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Lab I
Incident Management Transformation
The "Incident Management Transformation" Lab is designed to equip IT professionals with vital strategies for advancing incident management. Participants will explore key components such as PagerDuty Advance, which utilises generative AI to optimise incident response and resolution. The workshop will also delve into Service Ownership/Design to clarify roles and responsibilities, and cover Workflow Automation to streamline processes and enhance efficiency.
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Lab II
Automation Standardisation and CoE 
Join us for a 2 hour Lab focussing on Automation Standardization and building an Automation COE with PagerDuty, a combination of presentation and hands on exercise (bring your notebooks!) will be used with the aim of building an automation practice across different teams.
  • Build powerful Automation Jobs to run across one or thousands of machines
  • Trigger jobs to run as self service, scheduled, or event driven
  • Get a head start with PDAdvance to build jobs with GenAI & understand logs

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Lab III
Masterclass: Implementation and Operational Maturity

This hands-on masterclass, led by PagerDuty Professional Services, will explore using Operational Maturity to build actionable strategies, advanced technical configurations, and proven best practices from the field to progress from reactive incident management to preventative, AI-powered automated operations. This workshop includes interactive exercises focused on:
  • Optimizing configuration,
  • Refining processes by leveraging automation and AI
  • And fostering a culture of continuous learning to reduce downtime and achieve operational excellence.


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Training I
PagerDuty 101: Fast Track to Foundational Certification Workshop
Configuring your team's workflow according to our best practices in PagerDuty is crucial to getting the most value out of your investment and ease of use for responders. Learn the basics around setting up your users, teams, schedules, escalation policies, services and integrations so that your on-call responders are set up for success out of the gate.

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Sponsors

Gold 

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Silver 

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Location


When you arrive at 22B the Lobby team are on hand to guide you to your final destination. To enter the building you will receive an email with a QR Code one day before the event. Please have the QR Code ready to be scanned once you enter the building. 

22 Bishopsgate, London EC2N 4BQ

Google Maps | Apple Maps

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Frequently Asked Questions

It will take place at Tuesday 25th of February, 2025.
The event will be held at the Convene Conference Center, located at 22 Bishopsgate, City of London, EC2N 4BQ, United Kingdom.
Nearby Parking:
NCP London Vintry Thames Exchange Thames Exchange, Bell Wharf Lane, off Upper Thames Street, London EC4R 3TB

Tower Hill Car and Coach Park 50 Lower Thames Street, London EC3R 6DT
Centrally located on one of City of London's main thoroughfares, Convene 22 Bishopsgate is easily accessible via public transportation.

Nearby Bus Stations:
Bishopsgate (Stop N) Bishopsgate City of London (Stop R) Old Broad Street St Mary Axe (Stop LR, Z) Threadneedle Street (Stop LN) Wormwood (Stops Q, W, Y)

Nearby Underground Lines:
Bank (Central, DLR, Northern, Waterloo & City) Liverpool Street (London Overground, TfL Rail, Central, Circle, Hammersmith & City, Metropolitan) Moorgate (Circle, Hammersmith & City, Metropolitan, Northern) Monument (Circle, District)
Yes. You're welcome to bring your bag and there is a cloakroom available for your convenience.

Participation in PagerDuty events is free of charge. Attendees can enjoy the event without any registration fees.
Yes, all labs and training are hands-on and require you to bring your own device.
Absolutely! We’d love for you to bring your colleagues along. Just make sure they register beforehand.
Please send an email to [email protected].
Unfortunately not. The event is an in-person event only. 




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